Return & Refund Policy

Return & Refund Policy

At Neha Chimney & Repair Services, we value our customers and strive to provide the highest quality repair, installation, and maintenance services. This Return & Refund Policy outlines our procedures for handling returns, replacements, and refunds to ensure complete transparency and customer satisfaction. Service-Based Nature of Our Business: Our services primarily include chimney, hob, and gas stove repair, installation, and maintenance. Since our work involves on-site technical service and labor, refunds are generally not applicable once a service has been completed and accepted by the customer. However, we do make exceptions in cases of proven service errors, defective parts, or incomplete work. Replacement and Repair of Parts: If a spare part installed by our technician is found to be defective within the warranty period, we will replace or repair the part at no additional cost, provided that the issue is not caused by physical damage, misuse, or unauthorized tampering. Warranty terms vary depending on the manufacturer and will be clearly mentioned on your invoice or service slip. Cancellation Policy: Customers may cancel a scheduled service appointment up to 12 hours before the visit without incurring any charges. If the technician has already been dispatched or reached the location, a minimum visit charge will apply. Refund Conditions Refunds are processed only in cases where: A customer has made an advance payment and later cancels the service before technician dispatch. A duplicate payment or billing error occurs. A valid service complaint remains unresolved after multiple attempts. All approved refunds will be initiated within 7–10 business days to the original mode of payment.

1. SERVICES
   1. The Services include the provision of the Platform that enables you to arrange and schedule different home-based services...
   2. The services rendered by Service Professionals are referred to as "Pro Services"...
   3. The Platform is for your personal and non-commercial use only...
   4. The Services are made available under various brands...
   5. In certain instances, you may be required to furnish ID proof...
2. ACCOUNT CREATION
   1. To avail the Services, you will be required to create an account...
   2. You warrant that all information furnished...
   3. You are solely responsible for maintaining the security...
   4. You are liable and accountable for all activities...
   5. You agree to receive communications from us regarding...
3. USER CONTENT
   1. Our Platform may contain interactive features...
   2. As part of the effective provision of the Services...
   3. You grant us a non-exclusive, worldwide, perpetual...
   4. In connection with these Terms and the licences granted...
   5. You agree and acknowledge that UC may, without notice...
4. CONSENT TO USE DATA
   1. You agree that we may, in accordance with our Privacy Policy...
   2. In addition to any consent you may provide...
   3. Subject to applicable laws, we may be directed...
5. BOOKINGS
   1. Orders: The Platform permits you to request various Pro Services...
   2. Confirmation: Once you place a request we will provide...
   3. Cancellations: Bookings that are cancelled before...
   4. Substitution: In case of the unavailability of...